5 years of work experience as IT BA & PM
Professional Background
2022 - Present
IT Business Analyst/Project Manager
Apsis Solutions Limited
Dhaka, Bangladesh
● As a Business Analyst:
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Requirement Gathering: Work with stakeholders to gather, analyze, and document business requirements and translate them into technical specifications.
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Process Improvement: Analyze current business processes & workflows to identify areas for improvement and optimization.
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Documentation: Create detailed business requirements document, use case & functional specifications with high level of solution design.
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Stakeholder Communication: Act as a liaison between the business units, technology teams, and support teams.
● As a Project Manager:
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Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resource allocation, timelines, and
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Budgets. Execution: Lead/Assist project execution by coordinating tasks and resources, and managing cross-functional team activities.
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Monitoring: Track project progress, manage risks, and implement changes as necessary to ensure project success.
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Reporting: Provide regular updates to stakeholders on project status, issues, and risk mitigation strategies.
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Quality Assurance: Ensure that all deliverables meet quality standards and business requirements.
2022 - 2022
Associate Product Manager
Daraz Bangladesh - concern of Alibaba Group
Dhaka, Bangladesh
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• Analyze market, business processes, workflows & systems to identify areas to improvement and optimization.
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Collaborate with stakeholders to gather & document business requirements and functional specifications.
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Perform gap analysis to identify discrepancies between current and desired business processes.
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Monitor projects progress and resolve issues, ensuring projects are delivered on time and within budget.
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Stay up-to-date with industry trends and best practices in business analysis and IT
2021 - 2022
IT Business Analyst
Star Ceramics Limited.
Dhaka, Bangladesh
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Create BRD for implement new software in company ERP system
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Identify the gaps of assigned sales team.
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Sales force Automation- SFA performance analysis & Market analysis & by gathering information of the market strategy of other competitors for more development.
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Visit market & customer for collecting updated information.
2019 - 2021
Rider Service Agent
foodpanda Bangladesh
Dhaka, Bangladesh
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Assist riders in understanding & following SOPs to ensure consistent and high-quality service delivery.
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Provide real-time support to riders during deliveries, addressing any questions or concerns they may have.
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Guide riders on best practices for handling orders, including loading, transport, & delivery to customers.
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Proactively identify & resolve any issues or challenges that riders encounter during deliveries.
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Coordinate with customer service & other departments to address delivery-related problems promptly.
Education
2018 - 2021
Bachelor of Science in Computer Science & Engineering
Graduated with a Bachelor of Science in Computer Science, focusing on software development and project management.
Shanto-Mariam University of Creative Technology
Dhaka, Bangladesh
2013 - 2017
Diploma in Computer Technology
Institute of Information & Communication Technology
Completed an Diploma in Computer Technology, gaining foundational knowledge in software programming and system analysis.
Dhaka, Bangladesh
Professional Skillset
Software Development Life Cycle - SDLC
Project & PManagement
ERP, HRMS, SFA, FinTech Systems
Cloud Platforms (Mobile App, SFA etc.)
Skills & Expertise:
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Domain Knowledge: • Enterprise Resource Planning - ERP • Financial Modules (Budget, A&F, Loan, Credit etc.) • Business to Business/Customer • Human Resource Management System • Job/Career Portal system • Mobile App (Android/iOs) Development & Integration • Sales Force Automation- SFA
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Technical Skills: • Business Requirement Document - BRD • Software Requirement Specifications - SRS • Flowchart Diagram • User Manual • User Stories • Functional Requirement Specifications - FRS • Atlassian Jira • Trello • Clickup • Advanced Excel • Gantt Chart • MS Visio • Drow.io • Figma • API Testing by Postman.
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Soft Skill: • People Management, Decision-Making • Communication, Presentation • Negotiation, Empathy & Team-worker • Critical thinking, Creativity & Adaptability • Multitasking, Professionalism & Feedback Reception.
Languages
English (native)
French (proficient)